Support
We are here 7 days a week. Most questions are answered within a few hours.
support@nettogo.com
Include your order number for fastest help.
Reply to your eSIM delivery message — it reaches our team directly.
Your delivery message contains a personal tracking link — open it anytime to see remaining data and top up.
Quick fixes
No connection after landing
Make sure the Nettogo eSIM is enabled for mobile data AND data roaming is ON for that line. Restart the phone once.
QR code will not scan
Open the delivery email on another screen, or use manual installation: copy the SM-DP+ address and activation code into Settings → Add eSIM → Enter details manually.
Slow speeds
Try switching network mode to Automatic/5G-4G, or manually select another local operator in Settings → Network selection.
Deleted eSIM by mistake
A deleted eSIM cannot be re-installed. Contact support with your order number — we will help with a replacement where possible.